Four Cardinals sent a letter to the Pope, and after two months they are still waiting for an answer.
I wrote to Pope John Paul and it took a long time to hear back, and then it was from a secretary - or so I was told. I know - it's not the same. I do think these guys would have had better luck if they sneaked into the Casa Santa Marta disguised as cleaners and talked to him face to face. They maybe didn't want to dress down to do that though.